Support & Knowledge Base (FAQ)

服务保障与技术知识库 (FAQ)

Deeply understand Kekari's AI-driven workflow and automated commerce engine. 深度理解 Kekari 的 AI 驱动工作流与自动化商业引擎。

Q1. How does Kekari's AI-driven publishing workflow operate? Q1. Kekari 的 AI 驱动发布工作流是如何运作的?

Kekari utilizes a multi-step "Human-in-the-Loop" (HITL) workflow to ensure data accuracy. The core journey includes:

  • Requirement Analysis: AI understands your sourcing needs via natural language chat.
  • Intelligent Transformation: Automated category matching, image selection, and pricing formula adjustments based on market data.
  • Execution Preview: Reviewing AI-generated series naming and SEO metadata before any structural changes occur in your Shopify store.

Kekari 采用多步骤的“人在回路”(HITL)工作流来确保数据准确性。核心流程包括:

  • 需求分析:AI 通过自然语言对话理解您的选品与上架需求。
  • 智能转换:基于市场数据自动执行类目匹配、图片初选及定价公式调整。
  • 执行预览:在 Shopify 店铺发生任何实质性改动前,您可以预览 AI 生成的系列名称与 SEO 元数据。
Q2. What are the core capabilities of the Listing Manager? Q2. Listing Manager(刊登管理器)的核心能力是什么?

It serves as your command center for managed products. It supports high-performance querying and filtering across multiple shops and listing statuses. You can re-import existing listings back into the AI workspace for bulk attribute optimization or synchronized updates.

Listing Manager 是您管理已发布商品的指挥中心。它支持跨店铺、跨状态的高性能查询与过滤。您可以将现有的在线商品重新导入 AI 工作空间,执行批量的属性优化或同步更新任务。

Q3. How does Kekari handle external CSV/Excel data sources? Q3. Kekari 如何处理外部的 CSV/Excel 数据源?

Our Data Source module features an AI-powered field mapping engine. When you upload a file, Kekari automatically identifies and matches your custom headers to the internal database schema with high confidence, significantly reducing manual mapping time for complex supply chain data.

我们的数据源模块集成了一个 AI 驱动的字段映射引擎。当您上传文件时,Kekari 会自动识别您的自定义表头,并将其以高置信度映射到内部数据库模式中,大幅缩减了处理复杂供应链数据时的手动映射时间。

Q4. Can I export product data for different sales platforms? Q4. 我可以为不同的销售平台导出商品数据吗?

Yes. Kekari supports programmable export templates. You can define specific field mappings for various platforms (Shopify, Amazon, etc.), create asynchronous export tasks, and download standardized Excel files tailored to specific channel requirements.

是的。Kekari 支持可编程的导出模板。您可以为不同的平台(如 Shopify、Amazon 等)定义特定的字段映射关系,创建异步导出任务,并下载符合特定渠道要求的标准化 Excel 文件。

Q5. How are technical tiers and quotas managed? Q5. 不同的技术等级与配额是如何管理的?

Kekari integrates Stripe for secure subscription management. Quotas for image generation, token usage, and active SKUs vary by tier (Starter to Enterprise). You can monitor your current usage and transaction history in real-time within the settings panel.

Kekari 集成了 Stripe 以进行安全的订阅管理。图片生成、Token 消耗以及在线 SKU 数量的配额因版本等级(从入门版到企业版)而异。您可以在设置面板中实时监控当前的用量情况与交易历史。